Privacy Policy

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Information Collection and Use

bellsofalnwick.co.uk is dedicated to protecting your privacy and promises only to use information gathered about you in accordance with the Data Protection Act 1998.

When you place an Order, we may ask you for certain information and you may submit personal data to bellsofalnwick.co.uk (for example your name, contact numbers, postal address, email address, bank/credit card details).

We may also collect information on which products you are interested in and which products you order as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

  • process your Order;
  • provide you with an up to date, proficient and reliable service;
  • assist with fraud prevention;
  • open and run your bellsofalnwick.co.uk account;
  • manage prize draws;
  • offer a more personal shopping experience.

By making an Order and submitting your data you agree to this use. From time to time we also record and monitor telephone calls for training purposes and to improve the services to you. We will never collect sensitive information about you without your unequivocal consent.

Bells Of Alnwick is the exclusive owner of the information collected on this site. We will not sell, share, or rent this information to others, other than our credit card processors EuroConex who will process your data only so far as is necessary to fulfil your order. Euroconex do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment.

THIS POLICY ONLY APPLIES TO THE bellsofalnwick.co.uk WEBSITE AND NOT TO ANY COMPANIES OR INDIVIDUALS, ORGANISATION OR THE WEBSITES TO WHICH THEY ARE LINKED.

Customer Contact

If you are an existing customer we will continue to keep you up to date with regards to bellsofalnwick.co.uk's products and services unless you tell us not to.

During registration, you will be given the option whether or not you want us to contact you by email about future offers, exclusive promotions, events and new Products or related activities that you may find useful.

If we have difficulties placing an order we will use your contact and/or credit card information to contact you.

We reserve the right to send out service related messages where suitable. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email. Users may not opt-out of these communications.

Usage Tracking

In order to monitor security and which products and services are most popular with our site registered members and visitors, Bells Of Alnwick tracks the traffic throughout this website.

Typical data recorded are the most popular products searched for and features used. We also observe the departments clicked into and generate statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans.

Links

This website may from time to time include links to other sites managed by third parties. Please understand that we are not accountable for the privacy practices of such other sites. We suggest that you are aware when you leave our site and read the privacy statements of each and every website that collects personally identifiable information.

This privacy policy applies solely to information collected and processed by bellsofalnwick.co.uk.

Cookies

In Order to improve bellsofalnwick.co.uk we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity is recorded on your hard drive and used by us to:

  • recognise you as you navigate around the bellsofalnwick.co.uk site so that the website can be personalised to suit your individual requirements.
  • it ensures that items are placed in your Shopping Bag and orders are processed correctly.
  • provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

Such information will not identify you personally and includes information such as the number of visits our site receives in any given period. No recognisable personal information is stored in the cookie that can link it back to an individual.

If you do not wish for us to use cookies when you use bellsofalnwick.co.uk please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.

Fraud Prevention

We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.

Questions about privacy? Please contact us.